Weblogical – Truly Awesome CRM gives your team one place to log, track and resolve every support request, from the first email to the final answer.
From email or portal to a resolved ticket
Your customers will be able to email their problems or log their support ticket through a Customer Portal. The mail converter turns support emails into tickets automatically. Once a ticket is resolved, you can turn the answer into an FAQ and track service agreements. The right people are notified automatically at every step.
Built for South African service teams
- Tickets, SLAs, customer portal and knowledge base in one place
- WhatsApp enquiries can be logged against the customer record
- From R349 per month, with local support from Pinetown, Durban
View Customer Support Centre pricing
Also see: Workflow Management